Terms Of Use

Website Terms of Use and Disclaimer
 

Welcome to our website. This website (located at www.palmsphysiotherapy.com.au and any related Palms web pages) is owned and operated by Palms Physiotherapy & Allied Health (ABN 94 667 991 906) (“Palms”, “we”, “us”, “our”).

By accessing or using this website, you agree to be bound by these Terms of Use and Disclaimer, together with our Privacy Policy. If you do not agree, please do not use this website.

These Terms apply to the website only. Additional terms may apply to bookings, services, payments, cancellations, telehealth, and other clinic policies.

1. Use of our website

1.1 General information only

Content on this website (including text, graphics, images, videos, downloads, blog posts, and resources) is provided for general information purposes only.

1.2 No health or medical advice

The website content is not a substitute for professional medical advice, diagnosis, or treatment. It is not intended to replace the assessment, clinical judgment, or recommendations of a qualified health practitioner. You should not rely on website content to make decisions about your health or the health of another person.

1.3 Seek appropriate care

If you have concerns about symptoms, a condition, injury, or health risks, you should seek advice from a qualified medical practitioner or relevant health professional promptly. If you think you may have a medical emergency, call 000.

1.4 No guarantee of accuracy

We take reasonable care to keep information current and accurate; however, we do not warrant that content is complete, reliable, or up to date. Content may change at any time without notice.

1.5 Lawful use

You must use this website for lawful purposes only and in a way that does not infringe the rights of others or interfere with their use and enjoyment of the website. You must not attempt to gain unauthorised access to the website, its server, systems, or data.

1.6 No misuse

You must not introduce malware, viruses, or harmful code, attempt to hack, scrape, probe, or reverse engineer the website, or use automated means to access the website without our written permission.

2. Booking Enquiries & Clinical Services

2.1 No practitioner–patient relationship via the website

Using this website or submitting an enquiry does not create a practitioner–patient relationship. A relationship is only established once you have been accepted as a client and have completed appropriate intake/consent processes.

2.2 Appointments and availability
 

Appointments, availability, and services are subject to change and may depend on clinician availability, eligibility, funding requirements (e.g., NDIS, Medicare, DVA, insurers, private health), and clinical appropriateness.

3. Intellectual Property

3.1 Ownership

Unless otherwise stated, all intellectual property on this website (including content, branding, logos, images, design, layout, and downloadable materials) is owned by or licensed to Palms and is protected under Australian copyright and other laws.

3.2 Limited licence
 

You may view the website and print or download extracts for your personal, non-commercial use only. You must not reproduce, distribute, publish, or exploit website content for commercial purposes without our prior written consent.

4. Third-party links

4.1 External websites
 

This website may contain links to third-party websites. These links are provided for convenience only. We do not control, endorse, or accept responsibility for third-party content, policies, or practices. Access third-party sites at your own risk.

5. User submissions

5.1 Enquiries and forms
 

If you submit information via the website (e.g. contact forms), you warrant that the information is accurate and that you are authorised to provide it.

5.2 Prohibited content
 

You must not submit content that is unlawful, defamatory, misleading, abusive, or infringes another person’s rights.

6. Cookies and analytics

We may use cookies and similar technologies to help operate and improve the website, measure performance, and understand website usage. You can manage cookies through your browser settings. See our Privacy Policy for more information.

7. Security

We take reasonable steps to maintain website security; however, no method of transmission over the internet is completely secure. You use the website at your own risk.

8. Disclaimer and limitation of liability

8.1 Australian Consumer Law
 

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by law.

8.2 Website use at your risk
 

To the maximum extent permitted by law, we exclude all warranties relating to the website and content, including fitness for purpose, accuracy, completeness, reliability, and availability.

8.3 Limitation of liability
 

To the maximum extent permitted by law, we are not liable for any loss or damage (including indirect or consequential loss, loss of profits, loss of opportunity, or loss of data) arising from or in connection with:

• your use of, or inability to use, this website;

• reliance on any website content;

• viruses, malware, service interruptions, or unauthorised access; or

• third-party links or third-party content.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

8.4 Indemnity
 

You indemnify us against any claims, losses, liabilities, and expenses (including legal costs on a full indemnity basis) arising from your breach of these Terms or misuse of the website.

9. Changes to these Terms

We may update these Terms from time to time by posting the updated version on this website. Continued use of the website constitutes acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of Western Australia. You submit to the exclusive jurisdiction of the courts of Western Australia and any courts of appeal.

11. Contact us

If you have any questions about these Terms, contact us:

Palms Physiotherapy & Allied Health (ABN 94 667 991 906)

General / Admin: admin@palmsphysio.au

Noranda
P: (08) 9376 1443
E: noranda@palmsphysio.au
A: 3/36 Benara Road, Noranda WA 6062

Malaga
P: (08) 6285 6185
E: malaga@palmsphysio.au
A: 4/637 Marshall Road, Malaga WA 6090

Last updated: 20 February 2026