Palms Physiotherapy is pleased to be able to offer physiotherapy consultations to patients who are unable to attend the clinic by using our Telehealth service.
Our Telehealth consultations will deliver the same exceptional level of care as our in-clinic service , where our experienced team of physiotherapists will develop a tailored treatment plan for you.
With Telehealth, your Physiotherapist is able to contact you via video chat on your computer or mobile phone.
To be eligible for a Telehealth consultation, you will be required to complete an intake form. Please contact our reception staff.
TELEHEALTH FREQUENTLY ASKED QUESTIONS
IS MY INJURY SUITABLE FOR A TELEHEALTH CONSULT?
Most musculoskeletal injuries are suitable for Telehealth Physiotherapy consultations. If your physiotherapist determines that your injury or situation is not at all suitable for a Telehealth consultation, we will let you know, and you won’t be charged for the consultation.
If you are unsure whether your injury is suitable or not give us a call or send us a message we will get back to you!
We will send you an intake form to complete prior to your Telehealth consultation to allow you the opportunity to give us as much information possible about your injury and also serve as a suitability assessment for a Telehealth.
HOW CAN YOU DIAGNOSE OR TREAT ME WITHOUT TOUCHING ME?
All appointments (in person or online) start with a 'subjective assessment', where the Physiotherapist will ask you a series of questions designed to diagnose your injury, usually without even touching you. By the end of this assessment, your Physio should already have a clear idea of your probable diagnosis. The Physiotherapist may then perform some tests to confirm this diagnosis.
At Palms Physiotherapy, a in person session would generally include manual therapy, but if you are unable to attend your appointment due to illness or isolation, we are able to help you by educating you about your condition, identifying contributing factors from your lifestyle, as well as prescribing a suitable exercise program and self treatment techniques to perform at home. These will help you with your injury management until we can see you in the clinic again.
As part of your Telehealth consultation we can email you detailed exercise videos and descriptions, which can be conveniently accessed on your phone or computer. As with all our consultations, if you are ever unsure about an exercise that has been prescribed or any questions about your injury, please feel free to email your physio directly for confirmation or reassurance at any time.
DOES PRIVATE HEALTH INSURANCE COVER TELEHEALTH?
Unfortunately, currently private health providers do not rebate for Telehealth consultations. We are hoping in the future this will change. Medicare (if you have an approved care plan) and DVA consults are currently able to be bulk billed for Telehealth.
WHAT ABOUT PAYMENT?
After your Telehealth session, one of our reception staff will contact you to arrange payment either over the phone using a credit card or you may pay using direct debit.