FAQ

Yes we do. If you have a Medicare care plan, we are able to bulk bill your treatment session. You may be eligible for up to 5 sessions per year covered by Medicare. Please see our Services Page with more information regarding Medicare Care Plans.

We also bulk bill your consultation to your Workers Compensation Insurer, ICWA/Motor Vehicle Claim as well as DVA. If you want a longer consult with our Physiotherapists, you can pay a gap fee. The choice is yours!

Private Patients are not bulk billed, but we do offer discounts for Concession Card Holders (Seniors Card and Health Care Card Holders). Please bring evidence of this to your appointment. Please call our receptionist for our current prices.

Physiotherapist’s are all University trained to ensure your injury is thoroughly assessed and correctly diagnosed. There are many circumstances that you should see a Physiotherapist. Some of the most common include:

• If you have any bruising, swelling, stiffness or a deformity

• If you have sustained an injury (at work, in a car accident or playing sport)

• If you’re experiencing muscle or joint aches or pains

• If you have pins and needles or numbness

• If you would like advice on weight loss and exercise programmes

• If you experience muscle weakness or joints giving way

• If you have problems with your balance or falling

• If you need advice on exercise or improving strength, fitness or flexibility

• If you are returning to work or sport from an injury or surgery

• If you want to improve your sporting performance

• If you’ve recently had a baby, and are experiencing pain

• If you have problems with continence

• If you've recently had surgery and need rehabilitation

This list is by no means exhaustive and if you have a question about a specific problem you should talk to a Physiotherapist.

Generally no you don't. We are University trained to be a first point of contact for any injuries or ailments and trained in assessment and treatment. 

If you are coming to see us for a DVA/Workers Compensation/Motor Vehicle/ Medicare Care Plan Consultation, we do ask that you please get a referral from your GP prior to your appointment as otherwise your treatment may not be covered by the Third Party Payer.

Please note: Veteran’s Affairs clients do need a doctor’s referral, but once a year is usually fine. If you already have a referral it is good for 12 months.

Typically, patients find that resolving their pain and achieving lasting relief requires a series of 5-7 treatment sessions. 

During this time, our expert physiotherapists work closely with you to address the root cause of your discomfort. Alongside hands-on therapy, you'll receive a personalized exercise program designed to empower you in managing your condition independently. 

Our goal is not just temporary relief but equipping you with the tools for long-term self-care and wellbeing.

Please get in touch with our reception team for our schedule of fees and pricing. All payments must be made at the time of service. Insurance, Workers’ Compensation, Medicare and Department of Veterans Affairs claims may differ. We accept cash, EFTPOS and credit card payments.

Should you wish to claim your health fund rebate at the time of your consultation, please ensure your private health card is presented at each appointment. Clients who do not present their private health card will be billed the full amount, and the rebate can be claimed through your insurer via receipt.

Generally you should wear something loose fitting, ideally your Physiotherapist should be able to see the affected area to treat it effectively. Given this you may need to remove some articles of clothing. Singlet tops are great for shoulder and neck injuries. Shorts are great for knee and lower leg injuries. 

We understand some people are uncomfortable removing clothing, we will do our best to only expose the area that we require access to treat. 

Initial Consultations are all 30 minutes in duration. During this consult we will ask you several questions and perform a series of tests to come to the root cause of your injury. We will then give you the appropriate treatment and give you a home exercise program to assist in your recovery.

Please arrive 5-10 minutes early to complete our new patient forms. Alternatively we can send you our new patient forms via email or text message to fill in at your leisure before your appointment.

Subsequent consultations are 20-30 minutes in duration.

If you have a referral, please bring this along with you. If you have any scans (X-rays, MRI’s, ultrasounds etc) or any other important information related to your complaint/injury, please bring them and give it to your Physiotherapist.

No, you don’t routinely require a scan prior to treatment. Your Physiotherapist will ask you a series of questions, and on very rare occaisions we will refer you on for further imaging to assist in your treatment.

If you have ancillary/Extras (Physiotherapy) cover on your Private Health you should receive a rebate on our services (including groups and classes run by Physiotherapists). 

Depending on your level of cover and who you are insured with, your rebate will vary. We recommend that you check with you individual health fund to find out exactly what you get back.

Unforeseen circumstances happen. It’s what life is all about! In consideration for our practitioners and other clients, it is expected that if you are unable to attend or need to change your booked appointment, you provide us with as much notice as possible, so we can offer your appointment to those on our waiting list. You can call our clinics, even during after hours and leave a message, or email our reception team to let us know. 

Please arrive on time for your appointment. Our Physiotherapist's strive at all times to adhere to their schedules. Clients who arrive late to their appointment may receive a shorter treatment in an effort not to inconvenience other booked clients.

Clients who fail to attend their scheduled appointment may be billed a no-show fee, subject to the discretion of management and this will need to be paid before you can re-book.

Cancellations within 8 hours may incur a fee, subject to the discretion of management.

Please note that if it is a Third Party Payer they will not cover the no-show or late cancellation fee.