DO YOU BULK BILL?
Yes we do. If you have a Medicare care plan, we are able to bulk bill your treatment session. You may be eligible for up to 5 sessions per year covered by Medicare. Please see our Services Page with more information regarding Medicare Care Plans.
We also bulk bill your consultation to your Workers Compensation Insurer, ICWA/Motor Vehicle Claim as well as DVA. If you want a longer consult with our Physiotherapists, you can pay a gap fee. The choice is yours!
Private Patients are not bulk billed, but we do offer discounts for Concession Card Holders (Seniors Card and Health Care Card Holders). Please bring evidence of this to your appointment. Please call our receptionist for our current prices.
WHEN SHOULD I MAKE AN APPOINTMENT TO SEE A PHYSIOTHERAPIST?
DO I NEED A REFERRAL?
Generally no you don't. We are University trained to be a first point of contact for any injuries or ailments and trained in assessment and treatment.
If you are coming to see us for a DVA/Workers Compensation/Motor Vehicle/ Medicare Care Plan Consultation, we do ask that you please get a referral from your GP prior to your appointment as otherwise your treatment may not be covered by the Third Party Payer.
Please note: Veteran’s Affairs clients do need a doctor’s referral, but once a year is usually fine. If you already have a referral it is good for 12 months.
ACCOUNTS AND BILLING?
Please get in touch with our reception team for our schedule of fees and pricing. All payments must be made at the time of service. Insurance, Workers’ Compensation, Medicare and Department of Veterans Affairs claims may differ. We accept cash, EFTPOS and credit card payments.
WHAT SHOULD I WEAR TO THE SESSION?
Generally you should wear something loose fitting, ideally your Physiotherapist should be able to see the affected area to treat it effectively. Given this you may need to remove some articles of clothing. Singlet tops are great for shoulder and neck injuries. Shorts are great for knee and lower leg injuries.
We understand some people are uncomfortable removing clothing, we will do our best to only expose the area that we require access to treat.
HOW LONG DOES AN INITIAL CONSULTATION TAKE?
Please arrive 5-10 minutes early to complete our new patient forms. Alternatively we can send you our new patient forms via email or text message to fill in at your leisure before your appointment.
WHAT SHOULD I BRING WITH ME?
If you have a referral, please bring this along with you. If you have any scans (X-rays, MRI’s, ultrasounds etc) or any other important information related to your complaint/injury, please bring them and give it to your Physiotherapist.
DO I NEED A SCAN DONE BEFORE I COME?
I HAVE PRIVATE HEALTH, HOW MUCH WILL I BE OUT OF POCKET?
BOOKING AND CANCELLATION POLICY
Unforeseen circumstances happen. It’s what life is all about! In consideration for our practitioners and other clients, it is expected that if you are unable to attend or need to change your booked appointment, you provide us with as much notice as possible, so we can offer your appointment to those on our waiting list. You can call our clinics, even during after hours and leave a message, or email our reception team to let us know.